Package signed for, but not received? I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. The law and Amazon’s TOS are not on your side. Close. Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? thanks Strength in numbers! Archived. I don't believe the package was insured by the seller. I still don't know where you are marking things as delivered. Its not your problem if Hermes delivered it, the tracking says delivered so its delivered. If they got tracking, provided you and eBay with tracking, and it is marked as delivered, that's it, case closed. I dont know what to do. Good to know you got your parcel. Drivers also sometimes leave packages in a "hidden location" (behind a bush, under a mat, or inside a rear screen door, for instance) to prevent theft. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. ebay parcel delivered but they say its not been received I posted a parcel i sold on ebay i checked the reference number on royal mail (proof of postage) and the buyer says they have not received it, but when i go to track or trace page on the royal mail website,it says it was delivered..what can i do with paypal about this problem? "Contact the post office" is a very small town suggestion and not feasible in most urban areas. Hi @mayro-melis, >>A couple of days passed and I did not hear from her so I again requested the above information. I sent her an e-mail and told her that I had only received the one email from her and that I had not sold her any other items. General Selling Questions. Buyer said package not received, but USPS shows delivered. Any customer whose package was delivered by the USPS, and did not sign for it, can get a full refund if they call Amazon and say they didn’t receive it. You want the buyer to open an INR case. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Can you guide how you received your parcel? Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. One of the topics discussed at eBay Connect last week, was what to do when a … I received a message not from the customer themselves, but from Amazon Customer Support. Apr 3, 2020 12:12:44 PM . A few small items I bought from China (~$120) were shipped via SpeedPAK around a week ago. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. Package says delivered but did not receive . If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. If he still wants it, he will need to pay you to ship it again. : I guess I am wondering how to handle this. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). The seller was either unresponsive or not willing to assist me in the issue, so I simply opened up a claim with my credit card company and, voila, the money was refunded a short time later. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. But there is no need to panic if you do encounter such a situation. Aron Hsiao wrote about eBay for The Balance Small Business. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Good luck! They actually said the courier had given me the parcel. then Go to the purchase page and find the order. SpeedPAK says package delivered -- not to me. Posted by u/[deleted] 4 years ago. Ebay has access to things you and I are not privy to. I messaged with seller and they just seem disinterested or uncaring. Package shown as delivered, customer says they never received. It is used to DPS letters and flats. Click “I did not receive item.” This opens a request. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. Postal Service ®. What area are you in? What happened was that the package was scanned, but not placed into the parcel box for whatever reason. Small P.O. Companies respond better when others are watching. If the package was sent through USPS, you can also pay a visit to the post office with your tracking number and have them trace the precise shipping route. My package was apparently delivered to my community mailbox but i've received nothing. I know its sneaky and underhanded but you have to protect yourself. Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. Box: Your delivery address is a P.O. << Why did you poke that beehive? Package says delivered but did not receive. eBay will then review the case and respond within 48 hours. Thank you for sharing. Selling on Amazon. However, that is not the same thing as providing proof (a signature from the buyer after seeing photo ID). According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. It was a costly stuff if 200 pounds from online store. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I checked the tracking and it showed it had been delivered to her front door. How to deal with dodgy ‘Item Not Received’ buyers on eBay. Report Inappropriate Content. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. It's always smart to leave a papertrail. There, you'll click on the "Purchase history" link on the left sidebar, locate the item in question, click "See request details," followed by "Ask eBay to step in." What should I do? Shipped as a Tracked Packet. Community Member 02-06-2015. Thank you so much for your responses...especially the link to block this woman! A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. Today I received a very nasty message from her in which she said "YES you can send me the REFUND of the $3.00 FOR THE ITEM, PLUS the $6.00 in SHIPPING THAT I SPEND ON THE ITEM I BOUGHT AND NEVER RECEIVED" That is exactly how it was typed, as if she is yelling at me. Options. If the seller responds but doesn't have delivery confirmation, they can either issue a refund or offer a replacement item. And then i close it asap. Sometimes the shipment may have also been insured, so it's definitely worth communicating with your seller. The package was shipped from Australia and was supposed to come to me via USPS. Amazon has their 30 day return policy which is more than enough days to return something. fail. You might still want to consider filing a police report about this so that if it becomes a chronic problem in your area with carriers or couriers, the police know about it. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. By Chris Dawson August 15, 2016 - 8:41 pm. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. You can do this by logging into your account and clicking the "My eBay" link, which will take you to a summary page. Hoping you all could provide some advice on this situation. You sit on your hands. It’s against policy but hard to prove if they have a friend or relative do it or open another account. Hello, I sent a package via FedEx to an eBay buyer. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. There's an excellent chance you will be able to get your money back as long as you paid with your credit card. When Should I Ship eBay Items After a Sale? Your one-stop-shop for news, updates and information from eBay about selling on eBay. 1. If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. USPS has advised that it helps them pinpoint delivery. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If the person to whom your package was miss-delivered brings it to you in the mean time please let me know and I will close the case.+ ... We recommend giving the buyer the benefit of the doubt about not receiving the package. Once that package is marked as delivered, it's out of the seller's hands. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … If you don't already, on all of your sales use the zip+4. I checked with my family to see if they took it but they havent. According to USPS the package was delivered on the 29th (marked 'left with individual'), however on the 30th I was contacted by the buyer who said they did not receive the package. As of yesterday, I've run into a weird problem. Click on Contact seller. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. Don't listen to anybody who tells you that you have no recourse. Advise your buyer once the item says delivered, your done. I’ve been over and over this with Amazon. The item was shipped via USPS First Class Package and was scanned in on March 28, 2017, 12:00 pm. Am I responsible? Although we state very clearly that we are not responsible for failure delivery based on shipping service without track#, before shipment, we remind of it again. If you receive bad feedback over that, ebay will remove it with a call to customer help. Package shows "Delivered, item left with individual" but item actually not received To make a long story short, I purchased an expensive item over $2,000USD worth. You can also try tracing the shipment yourself. If sent by USPS, suggest to them that they take the tracking # to the Post Office to have them check the exact location of delivery. Customer did not contact me to let me know item did not arrive, nor has he started any action. If Amazon package not delivered and your neighbor has also not received and then go to your Amazon account and check your address, phone number if it is correct or not. Buyer said package not received, but USPS shows delivered. "eBay is asking buyers to file a police report for items not received, and giving them a link to do so. Re: Item marked as 'Delivered' by Auspost but not received in reply to freshy7 yesterday@michellebartley wrote: I also hit a message from Australia post stating my parcel was delivered. … Sometimes packages marked as delivered went to the right zip code but the wrong address. It could have been stolen too. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. An item can also be considered ‘essential’ if it’s obvious from the circumstances. Community Member 11-09-2017. So my question is, what do I do? Message 9 of 13 (1,337 Views) Reply. You don't want her buying something else from you just so she can open a NAD and send you a rock and/or give you negative feedback. What to do when a buyer opens an item not received request on eBay In the email you received telling you the buyer’s issue, select See request details. I recently sold an item on eBay for ~$450. Click on Contact seller. You’ll also see your response options: In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. What the buyer should do is contact the PO to ask where EXACTLY the package was delivered to. Small Packet USA and Small Packet International Air without track # issued on eBay as new shipping service, sellers and buyers are happy for them. All the seller needs to do is provide the tracking showing delivered. If not, you will refund him. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. Clearly a shipping company mistake. I checked the tracking and it showed it had been delivered to her front door. Buyer claims package wasn't received, tracking shows it was delivered, I received an email saying that my package was delivered but it was not. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. You might still want to consider filing a police report about this so that if it becomes a chronic problem in your area with carriers or couriers, the police know about it. Missing shipments happen from time to time on eBay. A couple of days passed and I did not hear from her so I again requested the above information. I'd made sure a family member was home to pick up the mail promptly, and … You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. 12. When mail is lost or delayed, we want to find it. USPS claims that the package was delivered. For additional fee an Insurance option (it's $50 free insurance with priority) which also has tracking. kaf.ca.heh2slds. She has yet to provide any of the requested information. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. Give support, share information, and connect with fellow members. After you win the case, if you feel the buyer is telling the truth (yeah right) then you can unofficially send a replacement, but your only priority at the moment is to protect your account and win the case. HELP Please!! If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. If this is the case, there may be a note about the package's location posted in the system. I know that it is but natural to assume the worst, but it may not be the case at all. So what do you do now? But I didn't receive no parcel. They have to contact the shipper. Track status shows as Delivered. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. Amazon Order Delivered But Not Received. Blocking, as stated, will stop future purchases, but be aware that they will still be able to message you as they have already made a purchase from you. kaf.ca.heh2slds. Items can be returned back to Amazon as undeliverable under the following circumstances. CYA. I was able to meet the carrier at my apartment and he hand delivered it to me. All I know is , I’m no longer going to rush the post office the same day to get my parcels out , nor am I going to pay for tracked delivery as pay pal or eBay don’t update the tracking I have 4 items that have been delivered over a week ago and received positive feedback for . I hope you didn't use all those quotation marks in your messages to her, because that comes off as very mocking. My eBay packages are not being scanned at the Wilkes-Barre Pennsylvania post office so there’s no tracking information and my customers are writing me every day wondering what’s going on. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. I got an email from eBay yesterday -- they'd arrived! Just the same, many sellers will go out of their way to help find a resolution, following up with the carrier on their end to make sure that you get your item. Ebay has access to things you and I are not privy to. Please fix this . I ordered a fairly expensive baseball card ($60) and it was supposedly delivered a week ago although I never got it. What to Do if Your eBay Shipment Is Missing, Contact the Shipper and Reach out to Neighbors, Contact or Follow Up With Your Seller After a Purchase, Tracking Your eBay Purchase Online Is Quick and Easy, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, 9 Tips for eBay Buyers When Filing a Dispute, What Every eBay User Should Know About Refunds and Exchanges, Here Are Tips What to Do When Your eBay Purchase Has Not Arrived Yet, Tips on How eBay Sellers Can Prevent Returns on Their Items, Take eBay Defects Seriously to Continue Selling, eBay Etiquette - What to do When You've Been Kept Waiting, Six Seller-Antagonizing Behaviors to Avoid. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). I have been on ebay for 12 years and have NEVER marked an item as delivered. Or she can just leave you feedback, which of course will be negative. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). Hello, I sent a package via FedEx to an eBay buyer. At that point, it's between you and the shipping carrier. In addition to the excellent advice that @simba6 gave you, be sure to put that buyer's user name in your Blocked Buyer List. Feedback no longer effects a seller's rating, so you don't have to worry about that. This is due to tracking not indicating any delivery information other than zip code and city. The necklace was sold and delivered over A MONTH ago. How to deal with dodgy ‘Item Not Received’ buyers on eBay. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. I ordered a magazine subscription, but never received an issue. Clearly a shipping company mistake. First: share to improve GetHuman4616618's odds. Amazon does not accept delivery confirmation as proof that the buyer received their package. I asked her to send me copies of her "previous" emails as well as a description of the "other" item that she "bought" from me. She can open an Item Not Received (INR) case against you, which because you have tracking to respond with showing delivered, she will lose and won't be able to leave you feedback, and if she does you can have it removed. Meet other eBay community members who share your passions. dycon58. Ebay parcel "Delivered" but not delivered :) - posted in What Do You Think? To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. I did my part, sent the item through Ebay shipping, I have the tracking showing it was delivered to her front door. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Nov 6, 2019 12:05:10 PM. It also might be worth stopping by the neighbors to see if they might have grabbed the package either by mistake or for safekeeping. Buyer said package not received, but USPS shows delivered. But still no money .. part the reason for selling my items is because I need money . There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. Both USPS & Canada Post tracking say "Delivered" on Dec. 26. I got an email alert from Canada Post on November 6th saying my item had been delivered to my community mailbox but I received nothing in the mailbox on my … Get quick answers to important questions to get you selling faster and better! then Go to the purchase page and find the order. Unfortunately I was dumb and did not purchase insurance. Here Is a Look at Common eBay Seller Mistakes and How to Fix Them, How to Tell If You Bought Fake Stuff on eBay and What to Do About It, The Benefits and Disadvantages of eBay's Global Shipping Program, The Balance Small Business is part of the. They almost always do. If eBay determines the seller is at fault, you'll get a full refund, including shipping, within an additional 48 hours. In any case it's not your problem. You need to talk to the carrier, let them know that the package was marked delivered but you don't have it. Share best practices, tips, and insights. By Chris Dawson August 15, 2016 - 8:41 pm. The same thing happened to me with Ebay 6 months ago. Packages Not Delivered By eBay’s Global Shipping Program October 31, 2014 by AdminDivya eBay’s Global Shipping Program gives e-commerce sellers access to buyers worldwide, with tools that make it simple to sell internationally by shipping via a U.S. center. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. Your buyer needs to check with friends, family, neighbors who might have the package. I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. Options. Your request will then close automatically within 24 hours. Mind though we can often remember this for a day or two unless it is an unusual package that is going to be the extent of it. I printed the label through PayPal so it was the address they had on file. Hello, I was looking to get some answers as this has never happened to me before. I know it is only $9.00 but it's the principle!! Most scanners not record the GPS location of delivery. The reason is because as soon as you win they will be unable to leave feedback. It seems the hardest thing for sellers to do is to sit on their hands. You can also check in your letterbox as some parcels may deliver from your local postal service. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. The case and respond within 48 hours call to customer help down your search by. Been delivered to her front door not working on the day of a high-value item with dodgy ‘ not! Insurance option ( it 's delivered but were not received her purchace family! 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